PROFESSIONAL HIGHLIGHTS

Highly skilled with significant background in training telemarketers and producers in telemarketing and telemarketing processes.  Deep knowledge in building out the criteria to house client data in enterprise-level content management systems and in the creation of telemarketing procedures. Proven ability in the implementation of training that results in optimizing telemarketing skills and performance.

 

LICENSES AND DESIGNATIONS

• Florida 2-20 General Lines Agent License

• Accredited Adviser in Insurance (AAI)

 

AWARDS

• Lifetime Telemarketer Award 2006 - Brown & Brown Inc.

• Telemarketer of the Year 2003, 2004, 2005 - Brown & Brown Inc.

• Telemarketer of the Year Runner-Up 2001 - Brown & Brown Inc.

 

CORE SKILLS

Training / Lead Generation / Cold Calling & Prospecting / Data Collection & Analysis / Generating Reports / Collaboration & Teamwork / Negotiating / Scheduling / Customer Service